Terms and Conditions rafi99 — Complete Platform Usage Guide

1 Definitions and Acceptance of Terms

In this Terms and Conditions document, "Rafi99", "we", "Platform" or "service" refers to the website, mobile app, and all digital services operated under the rafi99.onl domain. "User", "you" or "member" refers to any individual who registers for or uses the rafi99 platform.

By accessing, registering, or using any part of the Rafi99 platform, you confirm that you have read, understood, and agree to be bound by all provisions of these Terms and Conditions and other supporting documents such as Privacy Policy and Responsible Gaming Guide.

2 Account Eligibility and Registration

To register and use the rafi99 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration.
• Must be an individual registering under their own name and not on behalf of any third party.
• Not have had an account previously closed or suspended by rafi99 due to a terms violation.
• You are fully responsible for ensuring that your use of the platform complies with the applicable laws in your local jurisdiction.
• Not be on any self-exclusion list or prohibition list of any relevant regulatory body.

Registration Information

During registration, you are required to provide accurate, complete, and up-to-date information. rafi99 reserves the right to request identity verification documents (KYC) at any time to verify the information provided. Required documents may include a national ID, bank statement, or utility bill as proof of address.

False or misleading information provided during registration or the KYC process may result in account termination without prior notice, and all funds in the account may be frozen pending investigation.

3 Account Security

You are solely responsible for maintaining the confidentiality of your Rafi99 login credentials, including your username and password. Rafi99 recommends using a strong, unique password and never sharing your login details with anyone.

Prohibited Use

If you suspect your account has been accessed without authorization or your login credentials have been compromised, you must contact the rafi99 support team immediately. rafi99 will not be liable for any losses arising from unauthorized use that occurred before we were notified.

Every login session is monitored by our security system. Suspicious activity, such as logins from multiple geographic locations within a short period, will trigger an automatic security review and the account may be temporarily suspended while verification is carried out.

4 Deposits and Withdrawals

Rafi99 supports a range of popular payment methods in Malaysia, including DuitNow QR, FPX online banking, Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions are protected with 256-bit SSL encryption to ensure the security of your data.

Deposit Terms

• The minimum deposit amount is as stated on the Deposit page within your account.
• All deposits must be made using a payment method registered in your own name.
• Rafi99 does not accept cash deposits, money orders, or third-party payments in any form.
• Deposit funds are typically credited to your Rafi99 account within less than one minute of payment confirmation.

Withdrawal Terms

• Withdrawals will only be processed to the same payment method and under the same name as the original deposit.
• The KYC process must be fully completed before your first withdrawal can be processed.
• Rafi99 reserves the right to request additional supporting documents before approving any withdrawal.
• Withdrawal processing times range from 1 to 5 business days depending on the chosen payment method.
• Any bonus that has not met the specified turnover requirements will be deducted from the withdrawal amount.

5 Bonuses and Promotions

Rafi99 offers a wide range of bonuses to members, including welcome bonuses, deposit bonuses, weekly cashback, game-specific promotions, and a loyalty program. Each bonus is subject to specific terms and conditions stated on the relevant promotions page.

General Bonus Terms

• Bonuses may only be claimed once unless otherwise stated in the relevant promotion's terms.
• All bonuses are subject to turnover requirements that must be met before a withdrawal can be processed.
• Rafi99 reserves the right to cancel or modify any promotion at any time without prior notice.
• Any attempt to abuse the bonus system through opposing bets (arbitrage), multiple accounts, or other unauthorized methods will result in bonus cancellation and possible account termination.
• Bonuses are non-transferable between accounts and cannot be converted to cash unless the wagering requirements have been fully met.

Bonus Validity Period

Each bonus has a validity period stated in its respective promotion terms. Unused bonuses or unmet turnover requirements within the validity period will expire automatically without any compensation.

6 Game Rules

All games available on the rafi99 platform use a Random Number Generator (RNG) that has been audited and certified by independent international bodies. This ensures that every game outcome is entirely random and cannot be manipulated by any party.

Game Results

Results displayed by the game system are final and binding. In the event of any discrepancy between the result shown on the user's screen and the result recorded on the Rafi99 server due to a technical disruption, the result recorded on our server shall prevail.

Technical Disruption

In the event of a technical disruption during a game session, Rafi99 will make every effort to restore the game to its state prior to the disruption. If restoration is not possible, the affected bets will be voided and the funds will be returned to the user's account.

7 User Responsibilities

As a rafi99 member, you agree to use this platform responsibly and to comply with all applicable laws and regulations. You are solely responsible for all activities that occur under your account.

• Not use the platform for any illegal, fraudulent, or activity that could compromise the safety of other users.
• Not attempt to hack, breach, or disrupt the functionality of the rafi99 platform.
• Not spread false information, defamatory content, or material that could damage the reputation of rafi99 or its users.
• Not use a VPN or other technical methods to conceal your actual location in order to circumvent applicable geographic restrictions.
• You are responsible for reporting any technical bugs or vulnerabilities discovered to the Rafi99 support team.

8 Privacy and Data Protection

Rafi99 is committed to protecting the privacy and personal data of all members. The collection, use, and storage of your personal data are governed by Privacy Policy us, which forms part of these Terms and Conditions.

By using the Rafi99 platform, you agree that the data collected may be used for the following purposes:

• Identity verification and mandatory KYC compliance.
• Processing of financial transactions and account management.
• Service communications and promotional notifications (subject to your preferences).
• Enhancing user experience and platform development.
• Compliance with applicable legal and regulatory requirements.

Rafi99 will not sell or disclose your personal data to third parties without your consent, except as required by law or as stated in our Privacy Policy.

9 Account Suspension and Termination

Rafi99 reserves the right to suspend or terminate any user's account at any time for the following reasons:

• Violation of any provision under these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or other illegal activities.
• Providing false information during registration or the KYC process.
• Ownership or use of multiple accounts.
• Abuse of the bonus or promotions system.
• Request from a regulatory body or law enforcement agency.

Account Closure at User Request

You may request account closure at any time by contacting the Rafi99 support team. Prior to closure, all unfulfilled bonus wagering requirements will be forfeited, and any real-money balance (excluding bonuses) will be processed for withdrawal once the required KYC verification is completed.

10 Limitation of Liability

To the extent permitted by law, rafi99 shall not be liable for any direct, indirect, consequential, or punitive losses arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from unfavourable game outcomes.
• Service disruptions due to scheduled or unplanned system maintenance.
• Losses resulting from unauthorised access to your account that occurred without our knowledge.
• Any delays in transaction processing caused by third-party payment providers.

Rafi99 provides the platform on an "as-is" basis and makes no guarantee that the platform will be free of bugs or technical errors at all times. We will always endeavour to resolve any technical issues as quickly as possible.

11 Responsible Gaming

Rafi99 takes our responsibility for user well-being seriously. Our platform provides a variety of self-control tools to help you play within safe and healthy limits.

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Loss Limit: Set a maximum loss limit for your chosen period.
• Play Time Limit: Set a daily playtime limit to maintain a healthy balance in your daily activities.
• Voluntary Break: Request a voluntary break from the platform for 24 hours, 7 days, 30 days, or a longer duration.
• Self-Exclusion: For more serious cases, you may apply for a long-term or permanent self-exclusion from the platform.

If you are concerned about your gaming habits or those of someone you know, we encourage you to visit the Responsible Gaming us for further information and support resources.

12 Applicable Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or in connection with the use of the rafi99 platform shall first be resolved through amicable negotiation between you and rafi99.

If negotiations fail to reach a resolution within 30 days from the date the dispute was first notified in writing, both parties agree to refer the dispute to binding arbitration in accordance with mutually agreed procedures.

Document Language

These Terms and Conditions are provided in Bahasa Malaysia as the primary language. In the event of any conflict or inconsistency between the Bahasa Malaysia version and any translation in another language, the Bahasa Malaysia version shall prevail and take precedence.

Severability

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or in conflict with applicable law, that provision shall be severed, and the remaining provisions shall continue in full force and effect.